Do you want to have an excellent experience as an employee in one of the most pioneering toy companies in the market? Are you passionate about games and driven to provide exceptional products and services to customers worldwide?
This is the company you are looking for!
At Jumbo Group we want people to learn, have fun and be happy thanks to our amazing toys and games. We are currently seeking a highly motivated Order Management Teamlead to join our team and unlock the power of play!
The position
The position of Team Lead Order Management at Jumbo Group offers a blend of strategic and operational responsibilities. You will coordinate the entire order management process within the assigned region and, together with the Customer Service team, ensure the accurate processing of all incoming orders. In addition, you will be the first point of contact for the team, providing support and guiding them in their daily tasks.
You will also play a key role in the pricing team, where your analytical skills contribute to the development of pricing strategies and process improvements. You have a strong affinity with ERP systems and will implement new solutions to increase efficiency. Proactivity and early identification of bottlenecks are essential in this role.
Furthermore, you will support the Customer Service & Logistics Manager in daily operations and act as a backup for the logistics service provider in the manager's absence.
As the Order Management Team Lead, you will be responsible for:
- Managing the entire order-to-cash process for the designated region, including monitoring and optimizing order processing for other regions.
- Managing and updating customer information on both our side and with the logistics provider.
- Acting as the first point of contact for the Customer Service team, providing support, and coordinating activities within the team.
- Being part of the pricing team, actively contributing to the development and implementation of pricing strategies.
- Analyzing data and translating insights into improvements in order processing and pricing structures.
- Actively contributing to the development of ERP solutions within the organization, focusing on optimizing workflows and processes.
- Proactively identifying and resolving bottlenecks within the order management and pricing processes, making improvements where necessary.
- Serving as a backup for the Customer Service & Logistics Manager during their absence, overseeing daily operations and coordinating communication with the logistics provider.
Candidate Profile
-
Education: Minimum MBO+/HBO level (preferably in a relevant field such as Business Administration, Logistics, Supply Chain Management, or Economics).
-
Skills: Strong analytical mindset with an affinity for systems and operational processes.
-
Experience: Previous experience leading teams or serving as a first point of contact.
-
Attributes: Well-presented, strong communication skills, and excellent writing abilities.
-
Personal Qualities: Collaborative, detail-oriented, independent, a team player who actively seeks new opportunities to improve processes.
-
Technical Skills: Proficiency in MS Office (Word, PowerPoint, Excel).
-
Languages: Fluent in Dutch and English, both spoken and written (German is a plus).